Client complaints – the Untouchable Syndrome (via Lawyer Watch)


YouGov's research into First-Tier Complaints Handling for the Legal Services Board has been published. It's a generally depressing read. The report looks at users of legal services who were dissatisfied with the service they received and whether and how they complained. In particular, its aim is to ascertain whether the introduction of the Legal Ombudsman has had a significant impact on complaints handling and, in particular, whether the professi … Read More

via Lawyer Watch

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